When those trying days happen, there are some of us who want to pull our hair out, and call it quits. Don’t!
This is just one day in the scheme of things. It will pass.
We have to remember: “Don’t Sweat the Small Stuff.”
It may not appear to be small stuff when you’re deep in the middle of an issue, but take a deep breath (maybe more) and get a good perspective on overcoming the problem at hand.
On those trying days when you have a product problem, your phone is ringing with discontented customers, your internet is down, and/or you’ve missed appointments with clients…
Take a moment to see what kind of problem the customer is having, and try to resolve the issue. If you need technical support from someone else, get it.
This is where effective listening comes in. By remaining calm (sometimes easier said than done), and listening, you will be able to focus better on the problem, instead of focusing on the tenseness coming from the customer. Offer the customer a bonus, and/or discount to ease their pain while the problem is being fixed. A happy customer is often a returning customer. They like to be appreciated.
Be Productive in Another Area.
If you’re unable to get your work done because your internet is down, your phone is out, or some other issue has creeped in, work on something else in another area of your business. Use your time productively. You can always come back to the first.
First, avoid missing appointments…but if it can’t be helped, make a genuine apology, and make it up to the client. There are issues in life that arise that cause you to miss meetings. Never make a habit of this, and/or use some lame excuse to miss an appointment. Your client has put their trust in you…be trustworthy. Respecting others’ time, and needs, is essential in any business. Be professional and own up to your commitments.
When all is said and done…
Life Happens, and you are going to have some trying days.
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