Whether you are getting to know your client,
or getting to know yourself, there are some great books, blogs, and e-books on the subject.
I just finished one very small, but powerful, e-book yesterday morning by Michael Dlouhy, called “Success in 10 Steps.” This e-book directs you to a successful path in MLM’s and Network Marketing.
One of the chapters in Mr. Dlouhy’s e-book concentrates on “The Colors of Success.” This color system teaches you how to recognize the different personalities and attributes of clients, or teammates.
Getting to know your clients, or associates, is crucial for a successful business.
I was able to recognize, and use, these strategies today when meeting with a client. This client had contacted and asked me to visit her at work (on her break) so that she could place an order. When I arrived, I noticed that she was not comfortable with me in her place of business. She had about 15 minutes for a break, and wanted to go through my products, but was not able to completely concentrate on the ordering process.
She proceeded to tell me that she really wanted to order more as she was looking around, while intermittently checking her watch. Again, I felt ill at ease, because she was ill at ease. I politely told my customer to take my book home, go over everything, and then contact me again in a day or two, and at that time we would place her order. Problem solved for the moment.
This is my first success tip: Give Great Customer Service!
Even if it costs you sales at the moment…it will be better in the long run.
You NEVER want to make your clients feel pressured, or ill at ease when it comes to your business. Sometimes it’s better to take a break, or walk away for a bit, to make it a more pleasurable experience for all.
Tonight, I was invited to a webinar by a friend. While listening to one of the speakers, her name appeared below the screen with her website address. I was impressed with what this young woman was saying, so I went to check her blog for a moment to see what she had to offer.
Well, you won’t believe this…she had written a post about tips on when to cancel appointments with clients. It just all seem to fit together…
Michael Dlouhy was talking about the Colors of Success (learning the types of clients you have), and Shannon Lavenia’s tips were on when to cancel appointments. One was before, one was after, but both came to me in a matter of 24 hours and were very helpful.
Sometimes, success comes in clues and you have to be ready to tune in.
I encourage you to check out both of these.
Michael Dlouhy’s e-book “10 Steps to Success,” can be obtained (for free) from my new acquaintance, Carolyn Trahan.
Click Here to contact Carolyn!
For the blog post by Shannon Lavenia~ “When Not to Meet: Avoiding Sales Disasters. Click Here!
Both, the e-book and blog post will give your more great tips on getting to know your client.