When those trying days happen, there are some of us who want to pull our hair out, and call it quits. Don’t!
This is just one day in the scheme of things. It will pass.
We have to remember: “Don’t Sweat the Small Stuff.”
It may not appear to be small stuff when you’re deep in the middle of an issue, but take a deep breath (maybe more) and get a good perspective on overcoming the problem at hand.
On those trying days when you have a product problem, your phone is ringing with discontented customers, your internet is down, and/or you’ve missed appointments with clients…
Take a moment to see what kind of problem the customer is having, and try to resolve the issue. If you need technical support from someone else, get it.
This is where effective listening comes in. By remaining calm (sometimes easier said than done), and listening, you will be able to focus better on the problem, instead of focusing on the tenseness coming from the customer. Offer the customer a bonus, and/or discount to ease their pain while the problem is being fixed. A happy customer is often a returning customer. They like to be appreciated.
Be Productive in Another Area.
If you’re unable to get your work done because your internet is down, your phone is out, or some other issue has creeped in, work on something else in another area of your business. Use your time productively. You can always come back to the first.
First, avoid missing appointments…but if it can’t be helped, make a genuine apology, and make it up to the client. There are issues in life that arise that cause you to miss meetings. Never make a habit of this, and/or use some lame excuse to miss an appointment. Your client has put their trust in you…be trustworthy. Respecting others’ time, and needs, is essential in any business. Be professional and own up to your commitments.
When all is said and done…
Life Happens, and you are going to have some trying days.
If you’d like to gain more insight on running a home based business…
We all want to be remembered for something…and in network marketing a popular plan is to start with the end in mind. So if we do start with the end in mind…what will your legacy be? What will you be remembered for?
Were you an ethical person? Did you do your best for those around you? Did you work hard, and give your all? Were you lighthearted, fun, and roll with the punches…or were you known as being a “Grumble Gus?”
Yes, even in business you want to be somewhat lighthearted, and fun. This is one way of connecting with people…but when it comes down to business…do it well.
Whatever the case may be…today is the day to start leaving a legacy.
It’s all well, and good that some want to be well-known in network marketing because that’s what drives the traffic to your sites, and increases the fortunes of your livelihood. So with that said, make sure that while you’re building your business, that you remain ethical in realms of your business practices. Sometimes when we give an inch, we can take a mile.
What does that mean?
Well, for instance, your customer claims that they didn’t receive their product, and you have confirmation that the product was delivered…what will you do?
For me, I would send them another product. I’m giving an inch (by sending another product) to gain a mile (by maintaining a loyal customer). Of course, if you have a customer that’s a repeat offender of this, you can’t continue to do business this way, but sometimes replacing a lost or misplaced package is going to gain you a loyal following.
If you’ve accidentally overcharged someone, take care of the refund promptly, and make sure you call and/or send a letter of apology.
At the end of your days, do you want to be known as an upright, and well-loved member or your community, or as a snake in the grass?
Whether you realize it or not, business ethics play a big role in shaping your brand in business. The kind of person you are in business will help maintain, or eliminate your following.
Did you do your best to work with integrity inside of your business? Did you give the best value to your customers? Will you be known for taking care of situations that fall in the “gray” area? Again, this is business, and you can’t give it all away for free…but, sometimes a little “free” goes a long way.
Give your best. Work hard. Help others. Build an outstanding product. These practices are necessary when leaving a legacy.
In the end, when your name, or business name, is mentioned…make it stand for value, ethics and outstanding products or services.
Start today…this is how we begin leaving a legacy!
Passion’s Pearls surround us everywhere in Network Marketing, and in life.
So, if you’re living out the dreams of your passion’s pearls, are you also living with integrity?
It feels so good to live your passion, especially when the sweet gems that come from it are cascading forth…but as you’re living your passion’s pearls …
Are you being ethical in your business practices?
Are you supporting your colleagues, and giving them a hand up?
Are you encouraging them, and giving them sound advice?
Sometimes, we don’t mean to, but we may make a flippant (but unintentional) remark to a colleague when they’re having a bad day. (I’m not saying walk on eggshells.)
Sometimes, when we’re excited to really get our businesses moving forward we may prospect someone else’s prospect. (Again, it could be unintentional.)
Sometimes, we may not take time to train our team. (Some leaders caution us about “too much hand holding,” but some is needed.)
There are so many “sometimes” that I could bring up because when our passion’s pearls start flowing, we are excited, and can become short-sighted.
We’re all human. We all make mistakes, but don’t push the line on ethics. Let’s get focused on living with integrity. The downside is that if you aren’t living with integrity, that in itself can come back on you in the form of lost revenue, lost friendships, and lost promotions with those industry greats that could give you that longed for “hand up.” You know what the Good Book says, “You reap what you sow.”
Here’s a verse from the Bible that I love that inspired this post…
“You are the most excellent of men and your lips have been anointed with grace, since God has blessed you forever.” Psalm 45:2
This verse speaks to me because there are power in words (and actions). It also inspired this poem to help personally remind me of the integrity I want in my life.
Bless, and anoint my lips with grace; May your eyes of love shine on my face.
Please, bind my heart with love and prayer. May I choose my words with tender care.
May wisdom reign when trouble’s near; May I rise above defeat and fear.
May steadfast be my mission’s quest. May my passion’s pearls withstand the test,
And when my path is nearing end, Please, surround me, Lord with love and friends.